Report: Underestimated Complexity Led to Phoenix’s Downfall

In Committee from the Senate of Canada

Report: Underestimated Complexity Led to Phoenix’s Downfall

National Finance – March 27, 2018:

Representatives from Goss Gilroy Inc. (GGI) present their report on the management and implementation of the Phoenix Pay System. GGI was hired by the federal government in early 2017 to conduct an independent study on the public service’s Transformation of Pay Administration (TPA) initiative.

Appearing before the committee are managing partner Sandy Moir and associate Jim Alexander.