Auditor General Michael Ferguson discusses the findings in the chapter from his fall audit on access to online services. The audit finds that the government has not significantly expanded its online services since 2005. In order for departments to work together and provide a client-focused online service, the Auditor General recommends that there should be a government-wide strategy for online service delivery that departments follow as they develop their own cost-effective online service strategies and a common methodology to identify and report on the cost of department delivery channels should be developed.
Senior officials from the Treasury Board Secretariat, the Department of Employment and Social Development, Canada Revenue Agency, the Department of Veterans Affairs and the Department of Industry provide their departments’ responses to the audit. (February 24, 2014)