Citizen Choice, Service Delivery & Retail Governance – Panel 3

Public Record

Citizen Choice, Service Delivery & Retail Governance – Panel 3

Digital Governance Forum: Transforming government practice in the digital era

The Institute on Governance organizes a conference entitled “Digital Governance Forum: Transforming government practice in the digital era.” The third panel of the day, “Citizen Choice, Service Delivery and Retail Governance: Who Looks Out for the Public Good” featured Christopher Waddell (Associate professor at the School of Journalism and Communication, Carleton University), Chantal Bernier (Counsel, Dentons), Susan Delacourt (Columnist, Toronto Star), Alejandro Pareja (Modernization of the State Specialist, Inter-American Development Bank), Bette-Jo Hughes, (Associate Deputy Minister and Government Chief Information Officer, Government of British Columbia) and Amanda Clarke (Assistant Professor, School of Public Policy & Administration, Carleton University). (January 28, 2015)