Pursuant to CRTC regulations, CPAC programming is available to viewers in both English and French in major markets. In some regions, CPAC is available on a separate channel in the official minority language, while in others, a technology called SAP (Secondary Audio Programming) provides viewers with bilingual access to CPAC's signal.
Here is some important information about SAP that will introduce you to this useful television viewing option.
(Please note that the instructions provided are based on industry standard and do not apply to all television sets.)
What is SAP?
Secondary Audio Programming (SAP) is a useful television feature that allows you to receive a second audio signal for certain broadcast services, like CPAC. With SAP being offered for CPAC in select regions, you can now receive House of Commons proceedings in both English and French on the same channel, if your television is equipped with SAP.
Does my television have the SAP option?
SAP is available on most television sets with stereo sound that have been manufactured within the last ten years.
What if my television doesn't have SAP?
If you are interested in using the SAP for CPAC and your set is over ten years old, or simply doesn’t have the SAP option, you might want to consider purchasing a VCR equipped with SAP capability. SAP stand-alone receivers are also available.
In which service areas is SAP currently available?
Please contact CPAC Viewer Services toll-free at 1-877-287-2722 to find out if SAP is being offered in your service area.
How do I activate SAP?
a) With Your Remote
1. Simply press the SAP/MTS/Audio button on your remote control to activate and deactivate.
b) Through On-Screen Programming
1. Enter the on-screen programming of your television set by pressing the "Menu" button.
2. Using the arrows, search for the Audio menu. Press Enter.
3. Under the audio menu, using the arrows, scroll to SAP/MTS. Press Enter.
c) With Digital Cable Service
1. Call up the on-screen menu on your set-top box by pressing the Settings button.
2. Using the arrow keys, scroll to the SAP option and press Enter.
d) Through VCRs
1. Ensure your TV is being operated through your VCR by activating the TV/VCR button.
2.Enter the Programming Menu of your VCR, scroll down to the Audio menu using the arrows.
3. Under the Audio menu, select "SAP" or "MTS"
Troubleshooting
If you cannot activate SAP on your television set following the instructions provided, please visit the website of your television’s manufacturer to obtain information on how to activate SAP on your television set. (www.toptenlinks.com/artsy/television/manufacturers)
Alternatively, you may wish to contact your manufacturer by phone. Here are some contact numbers for top TV manufacturers.
JVC: 1-800-252-5722
Hitachi: 1-800-448-2244
Mitsubishi: 1-800-332-2119
Panasonic: 1-800-561-5505
Philips: 1-888-744-5477
Pioneer: 1-877-283-5901
RCA: 1-800-511-3180
Samsung: 1-800-726-7864
Sanyo: 1-800-263-2244
Sharp: 1-800-237-4277
Sony: 1-877-899-7669
Toshiba: 1-800-631-3811
Zenith: 1-888-865-3026
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